The average loss incurred by a victim of a successful romance scam.
Source
With the understanding that 57% of consumers spend more on brands to which they are loyal, which can generate a 12%-18% incremental revenue growth per year, financial services organizations are singularly focused on customer retention. A bad experience due to a slow or unavailable website, or a compromised account drive customers elsewhere, resulting in a 5x increase in costs of acquiring a new customer.